Terms and Conditions

 

​ Notice

If you need to notify or tell us anything in writing under this policy:​
you can give this to us in person, by e mail or post; it would be useful (but not required) if you complete any standard documentation we may have such as a cancellation form and provide your membership number (if you know it); if you do not use our standard documentation, your notice must include your name, Club, address, phone, email, ID details and signature and explain why you wish to cancel; and you must also attach required proof such as a medical certificate.

 

Cancellations

Cancelling your Membership on or after end of the Minimum Term

  1. If this is a Fixed Term Agreement, you do not need to do anything, as your Membership will end when the Minimum Term ends. We may contact you before your Agreement ends to discuss renewal. If you chose to renew your Membership or sign a new agreement before the Minimum Term ends, a Joining Fee will not apply.

  2. If this is an Ongoing Agreement, it will continue after the Minimum Term unless you tell us in writing at any time (but at least 30 days) before the end of the Minimum Term that you wish to cancel your Membership. If you tell us before the end of the Minimum Term but it is less than 30 days before, your Membership will continue for another 30 days before it ends.

  3. If this is an Ongoing Agreement and it has continued beyond the Minimum Term, you can cancel any time by giving us at least 30 days prior written notice.
     

Cancelling  for Medical Reasons

  1. You can cancel your Membership at any time by telling us in writing if you cannot use the Facilities and Services because you contract a serious illness or a permanent physical incapacity during the term of your Membership. This must be confirmed

writing by a doctor or other medical professional we reasonably agree to and you agree that we may contact the doctor or other professional for verification purposes.​​If you cancel under clause 10.3(a), we can charge you the Administration Fee. You will also be liable for Fees incurred, i.e. your Membership Fees for the time you were a Member (calculated on a pro rata basis), the Joining Fee, the Fob Key Fee and Fees for services already supplied.​

 

Cancelling for your convenience after the Minimum Term

After the Minimum Term, you can cancel your Membership at any time by telling us in writing and paying a Cancellation Fee.

​Other ways you can cancel this Agreement in the Minimum Term

You can also cancel your Membership in the following ways and without paying a Cancellation Fee:

 

​When prior notice is NOT required

You may cancel without giving us prior notice if:

  1. we break an Essential Term and have not fixed this in a reasonable time of you asking us in writing;

  2. you become bankrupt and give us proof (such as supporting documents) to our reasonable satisfaction;

  3. we change this Agreement in a way that adversely affects you (this does not include a variation of Fees in the case of a transfer of Membership); or

  4. you become entitled to cancel under consumer laws.

 

When prior notice is required

You may cancel by giving us 30 days written notice if you relocate more than 15 km from a Club and you give us proof to our reasonable satisfaction.

 

Applicable Fees

If you cancel your Membership under clause 10.5(a) or (b), you will be liable for Fees incurred, i.e. your Membership Fees for the time you were a Member (calculated on a pro rata basis), the Joining Fee, the Fob Key Fee and Fees for services already supplied. These Fees are not refundable except in very limited circumstances related to clauses 10.5(a) (i) and (iv).

Freeze Conditions
Your Membership will be extended by the freeze period. A weekly Freeze Fee of up to $2.50 may apply.

Limit to maximum 3 months freeze in 12 month period.

Payments

We accept:

- Credit / Debit Cards
- Direct Debit

- Offline Payments

Customer Care

At Trination, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service.If you have feedback about your most recent encounter with our team, or any suggestions as to how we can improve, we would love to hear it.

 

Minimum Age

For safety and security reasons you must be at least 18 years old to become a Member. However, if you are 16 or 17 years of age, and both you and your parent or guardian agree to the Special Conditions for 16-17 Year Olds (which are for your protection), you may join us if we are an Approved Club. Your Membership may be immediately cancelled if you break one of the Special Conditions for 16-17 Year Olds.

16 - 17 year olds may only access the club during staffed hours. 

 

Joining, Access and Reciprocity

When you join our Club, you will need to give us information noted in the Details and provide us with photographic identification. If you join under a particular offer, such as a corporate offer, you will also need to give us proof that you are eligible for that offer. On joining we will give you a Fob Key or access card that will let you access and use our Club and the Facilities and Services. After the first 31 days, you will also be able to access and use all other Clubs under the provisions of this Agreement provided that you continue to be a Member and your Membership has not been suspended.

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